All systems operational

Core Systems

Operational

Data Centres

Operational

Managed & Community Wi-Fi

Operational

FTTx Enabled Buildings

Operational

Dark Fibre and Metro Ethernet Services

Operational

Notice history

Dec 2022

15-27 Wreckyn St, North Melbourne VIC 3051 - Network outage
  • Resolved
    3 January 2023 at 12:00 AM

    Network Operations reports the issue has been resolved.

  • Monitoring
    2 January 2023 at 11:39 PM

    We implemented a fix and currently monitoring the result.

  • Investigating
    29 December 2022 at 1:36 AM

    We are currently investigating a partial network outage caused by power at Unilodge Royal Melbourne.

101 Ballarat Rd, Footscray VIC 3011 - Partial Network Outage
  • Resolved
    29 December 2022 at 1:35 AM

    Services have been restored.

  • Investigating
    25 December 2022 at 12:51 PM

    Network Operations are currently investigating a partial network outage at 101 Ballarat Rd, Footscray VIC 3011.

Scheduled Network Maintenance - 5 CORAL ST, MALENY
  • Completed
    14 December 2022 at 6:00 PM

    Maintenance has completed successfully.

  • In progress
    14 December 2022 at 3:00 PM

    Maintenance is now in progress

  • Planned
    14 December 2022 at 3:00 PM

    An upstream provider has scheduled network maintenance for Thursday 15th December 2022 from 01:00am to 04:00am.

    The maintenance will affect services at 5 CORAL ST, MALENY QLD

    During this time Public WiFi will not be available.

NSW & NT Network Maintenance
  • Completed
    13 December 2022 at 7:56 PM

    Maintenance has completed successfully.

  • In progress
    13 December 2022 at 7:30 PM

    Maintenance is now in progress.

  • Planned
    13 December 2022 at 7:30 PM

    Network Operations Team will be performing maintenance within the NSW network. The maintenance will commence at 0530 AEST and take approximately 1 hour.

    Internet Connectivity will be intermittent during this time.

    Sites affected include:

    • 185-211 Broadway, Ultimo NSW 2007
    • 28 Wattle Lane Ln, Ultimo NSW 2007
    • 437 Wattle St, Ultimo NSW 2007
    • 6 Dripstone Road, Casuarina NT 0810
Melbourne Locations - Network Outage
  • Resolved
    13 December 2022 at 3:32 AM

    Services have been restored.

  • Monitoring
    13 December 2022 at 12:16 AM

    Power has been restored and Network Operations are currently monitoring the situation.

  • Identified
    12 December 2022 at 10:00 PM

    Network Operations have identified the issue as a power outage at an upstream interconnection point.

    No ETA at this point in time.

  • Investigating
    12 December 2022 at 9:11 PM

    Network Operations are currently investigating an outage affecting multiple Victorian locations.

    • 339 Swanson St, Melbourne VIC 3004
    • 740 Swanson St, Melbourne VIC 3004
    • 746 Swanson St, Melbourne VIC 3004
Sunshine Coast Public Wi-Fi - Scheduled Network Maintenance
  • Completed
    8 December 2022 at 8:01 PM

    Maintenance has completed successfully.

  • In progress
    8 December 2022 at 2:01 PM

    Maintenance is now in progress

  • Planned
    8 December 2022 at 2:01 PM

    An upstream provider has scheduled network maintenance at the following locations:

    • 18-30 Nanyima St, Buddina 4560
    • 108 Fishermans Road, Maroochydore 4558 
    • 6 Park Street , Coolum Beach 4573
    • 1 Mooloolaba Esplanade, Mooloolaba, 4557
    • 17-19, Mooloolaba Esplanade, Mooloolaba, 4557
    • 167 Alexandra Parade, Alexandra Headland 4572

    The maintenance will take place between Fri 9th December 2022 00:00 AEST and Fri 9th December 2022 06:00 AEST. It is expected to last for roughly 60 minutes.

51 Palm Creek Rd, Tanawha - Power Outage
  • Resolved
    8 December 2022 at 3:54 AM

    Power has been restored. Services have been confirmed working.

  • Identified
    7 December 2022 at 11:05 PM

    A loss of power has been identified at 51 Palm Creek Rd, Tanawha 4556 which is currently affecting services at this location.

80 Coronation Ave, Nambour - Power Outage
  • Resolved
    8 December 2022 at 3:47 AM

    Power has been restored and services have been confirmed working.

  • Identified
    7 December 2022 at 10:49 PM

    A loss of power has been identified at 80 Coronation Ave, Nambour 4560 which is currently affecting services at this location.

12 Phillip Street, Parramatta, NSW, 2150 - Partial Network Outage
  • Resolved
    2 December 2022 at 6:04 AM

    Services have been fully restored.

  • Monitoring
    2 December 2022 at 4:28 AM

    Network Operations team have implemented a fix and currently monitoring the result.

  • Identified
    2 December 2022 at 4:14 AM

    Network Operations have identified the issue and are working on implementing a fix.

  • Investigating
    2 December 2022 at 4:14 AM

    Network Operations are currently investigating a partial network outage at 12 Phillip Street, Parramatta.

21 Marquet Street, Rhodes, NSW, 2138 - Partial Network Outage
  • Resolved
    2 December 2022 at 6:04 AM

    Services have been fully restored.

  • Monitoring
    2 December 2022 at 4:28 AM

    Network Operations team have implemented a fix and currently monitoring the result.

  • Identified
    2 December 2022 at 4:14 AM

    Network Operations have identified the issue and are working on implementing a fix.

  • Investigating
    2 December 2022 at 4:13 AM

    Network Operations are currently investigating a partial network outage at 21 Marquet Street, Rhodes.

Nov 2022

NSW Network Maintenance
  • Completed
    28 November 2022 at 7:15 PM

    Maintenance has completed successfully.

  • In progress
    28 November 2022 at 6:41 PM

    Maintenance is now in progress.

  • Planned
    28 November 2022 at 6:30 PM

    Network Operations Team will be performing maintenance within the NSW network. The maintenance will commence at 0430 AEST and take approximately 1 hour.

    Internet Connectivity will be intermittent during this time.

8 Walker Street, Rhodes, NSW, 2138 - Partial Network Outage
  • Resolved
    2 December 2022 at 6:06 AM

    Services have been fully restored.

  • Identified
    28 November 2022 at 12:52 AM

    A partial network outage has been identified for the Rhodes Central Public WiFi. Replacement hardware has been dispatched.

29 Archer St, Toowong QLD 4066 - Network outage
  • Resolved
    20 November 2022 at 8:17 AM

    Services have been restored.

  • Investigating
    20 November 2022 at 7:28 AM

    We are currently investigating a network outage at Unilodge Toowong.

74 Carlton Cres, Summer Hill NSW 2130 - Power Outage
  • Resolved
    20 November 2022 at 7:26 AM

    Power has been restored.

  • Identified
    20 November 2022 at 3:22 AM

    A power outage has been identified to network equipment on-site.

  • Investigating
    20 November 2022 at 2:12 AM

    We are currently investigating a network outage at Iglu Summer Hill.

28 Wattle Lane Ln, Ultimo NSW 2007 - Scheduled Network Maintenance
  • Completed
    17 November 2022 at 9:15 PM

    Maintenance has completed successfully

  • In progress
    17 November 2022 at 8:15 PM

    Maintenance is now in progress

  • Planned
    17 November 2022 at 8:15 PM

    The Network Operations Team will be performing maintenance at 28 Wattle Lane Ultimo. The maintenance will commence at 0615 AEST and take approximately 1 hour.

    Services may be temporarily interrupted during this time.

28 Wattle Lane Ln, Ultimo NSW 2007 - Degraded network performance
  • Resolved
    17 November 2022 at 11:18 PM

    We just resolved the issue!

  • Monitoring
    17 November 2022 at 11:11 PM

    Service has been restored.

  • Identified
    17 November 2022 at 7:07 AM

    Residents may currently be unable to access the login page through the UKO WiFi.

62 Blamey St, Kelvin Grove - Scheduled Network Maintenance
  • Completed
    15 November 2022 at 8:30 PM

    Maintenance has completed successfully

  • In progress
    15 November 2022 at 7:30 PM

    Maintenance is now in progress

  • Planned
    15 November 2022 at 7:30 PM

    Network Operations Team will be performing maintenance at 62 Blamey St, Kelvin Grove.

    The maintenance will commence at 05:30 Hrs AEST and take approximately 1 hour.

    During this time, Wi-Fi connectivity will be intermittent.

590 Lygon St, Carlton VIC 3053 - Partial Network Outage
  • Resolved
    17 November 2022 at 1:00 AM

    Services have been restored.

  • Monitoring
    17 November 2022 at 12:31 AM

    Power has been restored to the affect devices. We are monitoring the network as service returns.

  • Identified
    16 November 2022 at 4:53 AM

    A power-related issue is currently causing network equipment to remain offline in parts of the Lygon Princess building.

  • Investigating
    15 November 2022 at 2:24 AM

    We are currently investigating a partial network outage at the Lygon Princess building.

51 Palm Creek Rd, Tanawha 4554 - Network outage
  • Resolved
    16 November 2022 at 4:19 AM

    Services have been restored to the Botanical Gardens.

  • Investigating
    15 November 2022 at 12:51 AM

    Services at the Maroochydore Botanical Gardens are currently unavailable due to a network outage.

Level 3/315 Brunswick St, Fortitude Valley QLD 4006 - Scheduled Power Outage
  • Completed
    14 November 2022 at 8:30 PM

    Maintenance has completed successfully

  • In progress
    14 November 2022 at 7:30 PM

    Maintenance is now in progress

  • Planned
    14 November 2022 at 7:30 PM

    A planned power shutdown at River City Labs will affect services beginning at 5:30am. Services will be temporarily unavailable during the power outage.

Oct 2022

437 Wattle St, Ultimo NSW 2007 - Partial Network outage
  • Resolved
    1 November 2022 at 11:05 PM

    Network connectivity has been restored.

  • Monitoring
    1 November 2022 at 12:43 AM

    A technician is being dispatched to install replacement equipment.

  • Identified
    31 October 2022 at 3:07 AM

    Replacement equipment is currently being shipped to the address.

  • Investigating
    31 October 2022 at 12:11 AM

    We are currently investigating a partial network outage at Unilodge Ultimo.

7 Dudley St, Caulfield East VIC - Scheduled Maintenance
  • Completed
    26 October 2022 at 9:44 PM

    Maintenance has completed and Wi-Fi connectivity has been restored.

  • Update
    26 October 2022 at 7:06 PM

    Maintenance is still ongoing. An ETA will be provided shortly.

  • In progress
    26 October 2022 at 6:00 PM

    Maintenance is now in progress

  • Planned
    26 October 2022 at 6:00 PM

    Network Operations Team will be performing maintenance at 7 Dudley St, Caulfield East VIC 3145. The maintenance will commence at 0400 AEST and take approximately 1 hour.

    Wi-Fi will be intermittent during this time.

Sunshine Coast Public Wi-Fi - Scheduled Network Maintenance
  • Completed
    26 October 2022 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    26 October 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    26 October 2022 at 4:00 AM

    Network Operations Team will be performing maintenance at the following locations:

    • 42-44 Sixth Ave, Maroochydore 4558
    • 6 Park Street , Coolum Beach 4573

    The maintenance will commence at 14:00 Hrs AEST and take approximately 3 hours.

    During this time, Public Wi-Fi will be unavailable for a period of up to 5 minutes.

28 Wattle Lane Ultimo - Maintenance
  • Completed
    25 October 2022 at 7:00 PM

    Maintenance has completed successfully

  • In progress
    25 October 2022 at 6:00 PM

    Maintenance is now in progress

  • Planned
    25 October 2022 at 6:00 PM

    Network Operations Team will be performing maintenance at 28 Wattle Lane Ultimo. The maintenance will commence at 0400 AEST and take approximately 1 hour.

    Wi-Fi will be intermittent during this time.

Sunshine Coast Public Wi-Fi - Scheduled Network Maintenance
  • Completed
    25 October 2022 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    25 October 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    25 October 2022 at 4:00 AM

    Network Operations Team will be performing maintenance at the following locations:

    • 25 Peachester Rd, Beerwah 4519
    • 1998 Old Gympie Rd, Glass House Mountains 4518
    • 5 Coral Street, Maleny 4552
    • 4A Elizabeth Street, Kenilworth 4574

    The maintenance will commence at 14:00 Hrs AEST and take approximately 3 hours.

    During this time, Public Wi-Fi will be unavailable for a period of up to 5 minutes.

6 Dripstone Road, Casuarina NT - Non Disruptive Works
  • Completed
    24 October 2022 at 4:00 AM

    Maintenance has completed successfully

  • In progress
    24 October 2022 at 2:00 AM

    Maintenance is now in progress

  • Planned
    24 October 2022 at 2:00 AM

    Network Operations Team will be performing non-disruptive works within the network at 6 Dripstone Road, Casuarina NT. The non-disruptive works will commence at 1200 AEST and take approximately 2 hours. No loss of connectivity or outages are expected.

77A Bulcock St, Caloundra 4551 - Network Outage
  • Resolved
    5 December 2022 at 12:00 AM

    Services have been fully restored to Caloundra Main street,

  • Investigating
    23 October 2022 at 11:15 PM

    We are currently investigating a network outage at 77A Bulcock St, Caloundra 4551.

1998 Old Gympie Rd, Glass House Mountains 4518 - Power Outage
  • Resolved
    24 October 2022 at 2:17 AM

    Services have been fully restored.

  • Monitoring
    24 October 2022 at 2:01 AM

    The power has been restored. We are monitoring the network as services begin to return.

  • Identified
    23 October 2022 at 11:15 PM

    A power outage has been identified at Bankfoot House. An update is expected at around 12:30pm.

108 Margaret St, Brisbane QLD 4000 - Partial Network Outage
  • Resolved
    22 October 2022 at 4:25 AM

    We just resolved the issue!

  • Monitoring
    22 October 2022 at 4:03 AM

    Power has been restored to network equipment on Level 16. We are monitoring for restoration of services.

  • Identified
    22 October 2022 at 2:48 AM

    Network Operations have identified a loss of power to network equipment on Level 16. Technicians are working with site contacts to restore power.

  • Investigating
    22 October 2022 at 2:19 AM

    We are currently investigating a partial outage at 108 Margaret St, Brisbane QLD 4000.

Sunshine Coast Public Wi-Fi - Scheduled Network Maintenance
  • Completed
    20 October 2022 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    20 October 2022 at 2:00 AM

    Maintenance is now in progress

  • Planned
    20 October 2022 at 2:00 AM

    Network Operations Team will be performing maintenance at the following locations:

    • 42 Burgess St, Kings Beach 4551
    • 60 North St, Golden Beach 4551
    • 10 Canberra Terrace, Kings Beach 4551

    The maintenance will commence at 12:00 Hrs AEST and take approximately 5 hours.

    During this time, Public Wi-Fi will be unavailable for a period of up to 5 minutes.

Oct 2022 to Dec 2022