Notice history

Core Systems

Operational

Managed Wi-Fi

Partial outage

Fibre-to-the-Premises

Operational

Jul 2023

Resolved
1 August 2023 at 9:46 AM
Resolved
1 August 2023 at 9:46 AM
This incident has been resolved and services are fully operational.
Monitoring
1 August 2023 at 9:06 AM
Monitoring
1 August 2023 at 9:06 AM
We implemented a fix and are currently monitoring the result.
Identified
1 August 2023 at 9:03 AM
Update
1 August 2023 at 9:03 AM
Our team is currently investigating the issue and working towards a resolution. A technician has been dispatched to the site
Identified
1 August 2023 at 1:04 AM
Identified
1 August 2023 at 1:04 AM
A technician is being dispatched to site.
Investigating
31 July 2023 at 4:04 AM
Investigating
31 July 2023 at 4:04 AM
We are investigating an ongoing incident at 585 Robertson Dr, College Grove Bunbury, WA 6230 impacting services.
Our team is currently investigating the issue and working towards a resolution.

Update
31 July 2023 at 4:01 AM
Completed
31 July 2023 at 4:01 AM
Maintenance has completed successfully.
Completed
31 July 2023 at 2:33 AM
Completed
31 July 2023 at 2:33 AM
Maintenance has completed successfully.
In progress
28 July 2023 at 7:14 AM
In progress
28 July 2023 at 7:14 AM
Maintenance is now in progress
Planned
28 July 2023 at 7:14 AM
Planned
28 July 2023 at 7:14 AM
Please be advised that an upstream service provider will conduct planned network maintenance on Friday 28th July 2023 between 00:00-06:00 am AEST.

Completed
27 July 2023 at 7:00 PM
Completed
27 July 2023 at 7:00 PM
Maintenance has completed successfully
In progress
27 July 2023 at 5:00 PM
In progress
27 July 2023 at 5:00 PM
Maintenance is now in progress
Planned
27 July 2023 at 5:00 PM
Planned
27 July 2023 at 5:00 PM
Scheduled system maintenance will take place between 03:00AM - 05:00AM AEST. Login portals and account management may be limited during certain periods of the maintenance.

Completed
27 July 2023 at 8:00 PM
Completed
27 July 2023 at 8:00 PM
Maintenance has completed successfully
In progress
27 July 2023 at 2:00 PM
In progress
27 July 2023 at 2:00 PM
Maintenance is now in progress
Planned
27 July 2023 at 2:00 PM
Planned
27 July 2023 at 2:00 PM
An upstream provider is performing Scheduled network maintenance on Friday, 28th July, between 00:00AM and 06:00AM AEST. The maintenance is expected to last up to 60 minutes and affects the following addresses.
- 42 Burgess St, Kings Beach 4551
- 10 Canberra Terrace, Kings Beach 4551
- 60 North St, Golden Beach 4551
- 1998 Old Gympie Rd, Glass House Mountains 4518
- 2 Edwards Terrace, Baringa 4551

Resolved
27 July 2023 at 7:47 AM
Resolved
27 July 2023 at 7:47 AM
This incident has been resolved.

Jun 2023

Resolved
4 July 2023 at 12:55 AM
Resolved
4 July 2023 at 12:55 AM
This incident has been resolved.
Identified
29 June 2023 at 11:46 PM
Identified
29 June 2023 at 11:46 PM
A technician is being dispatched to site.
Investigating
29 June 2023 at 11:25 PM
Investigating
29 June 2023 at 11:25 PM
We are investigating an ongoing incident at 1453-1457, North Rd Clayton Melbourne impacting services.
Our team is currently investigating the issue and working towards a resolution.

Resolved
3 July 2023 at 4:08 AM
Resolved
3 July 2023 at 4:08 AM
This incident has been resolved.
Identified
29 June 2023 at 11:46 PM
Identified
29 June 2023 at 11:46 PM
A technician is being dispatched to site.
Investigating
29 June 2023 at 11:23 PM
Investigating
29 June 2023 at 11:23 PM
We are investigating an ongoing incident at 1 O'Connell Street, NSW 2031 impacting services.
Our team is currently investigating the issue and working towards a resolution.

Resolved
30 June 2023 at 2:32 AM
Resolved
30 June 2023 at 2:32 AM
This incident has been resolved.
Identified
30 June 2023 at 2:28 AM
Update
30 June 2023 at 2:28 AM
A technician has arrived onsite and has begun repairs.
Identified
29 June 2023 at 11:46 PM
Identified
29 June 2023 at 11:46 PM
A technician is being dispatched to site.
Investigating
29 June 2023 at 11:21 PM
Investigating
29 June 2023 at 11:21 PM
We are investigating an ongoing incident at Gate 2 High Street, Randwick, NSW 2031 partially impacting services.
Our team is currently investigating the issue and working towards a resolution.

Completed
26 June 2023 at 12:30 AM
Completed
26 June 2023 at 12:30 AM
Maintenance has completed successfully
In progress
26 June 2023 at 12:00 AM
In progress
26 June 2023 at 12:00 AM
Maintenance is now in progress
Planned
26 June 2023 at 12:00 AM
Planned
26 June 2023 at 12:00 AM
The Network Operations Team will be performing maintenance at South St, Murdoch WA 6150 network on Monday 26th of June. The maintenance will commence at 10:00 AM AWST and take approximately 30 minutes.

During this time users may experience multiple drops of connectivity lasting up to 10 minutes at a time.

Completed
22 June 2023 at 5:00 PM
Completed
22 June 2023 at 5:00 PM
Maintenance has completed successfully
In progress
22 June 2023 at 3:00 PM
In progress
22 June 2023 at 3:00 PM
Maintenance is now in progress
Planned
22 June 2023 at 3:00 PM
Planned
22 June 2023 at 3:00 PM
Our Network Operations team is performing scheduled network maintenance on Thursday 23nd of June 2023, between 01:00AM and 03:00AM AEST.

The maintenance is expected to last 15 minutes and affects the following addresses:
- 19 Lake Street, Varsity Lakes, QLD 4227
- 3 Moores Cres, Varsity Lakes, Brisbane, QLD 4227

May 2023

No notices reported this month

May 2023 to Jul 2023

Experiencing partially degraded performance